🖨️ The Importance of Account Management in MPS: A Human Touch in a Digital World 🤝
Where People and Printers Coexist in Harmony
Is the “M” in MPS (Managed Print Services) just a letter, or does it hold the key to client retention and business sustainability? ENX Magazine dives into the critical role of effective account management in MPS, especially when acquiring new accounts is increasingly challenging.
Jeff Wilson of Flex Technology Group emphasizes the importance of having the right people in place. He notes that a unique blend of people, process, and technology is what keeps clients coming back. Ray Belanger of Bay Copy underscores the value of ongoing account reviews and flexibility in meeting changing client needs. For Belanger, it’s not just about the number of copies made; it’s about the overall value proposition, including environmental considerations and reducing IT demands.
Dan Larkin from Marco talks about the shift from a transactional to a relationship-based business model. He points out that while service managers focus on maximizing customer uptime, account managers must also make the value of this service visible to the client. Hunter Woolfolk of DOCUmation believes that technical expertise combined with strong relationships is what makes their service exceptional.
Mason Smith of MTS Office Systems highlights the importance of responsiveness, promising a two-hour response time but often delivering in less than one. He also emphasizes the need for regular check-ins with clients. Josh Britton of imageOne focuses on the importance of every customer touchpoint, from account management to tech support, in expressing the company’s value proposition.
TJ DeBello from Stargel Office Solutions sums it up by stating that there’s no single magic formula for client retention in MPS. It’s a combination of effective communication, tailored solutions, reliable support, and transparent pricing that keeps clients coming back.
In a nutshell, the “M” in MPS is not just a letter; it’s a multifaceted approach to account management that requires a blend of people, technology, and flexible strategies to ensure client retention and business growth.
🔗 Read the full article here at ENX.
– Greg Walters, Head Writer