More On HP’s Ink-ling Dilemma: Scanners Go Kaput with Low Ink?


HP Struggles to Dismiss Allegations of Disabling Scanners on Printers with Low Ink

HP, the renowned tech giant, recently faced a hurdle in its attempt to dismiss claims suggesting that its multifunction printers’ scanners cease to function when the ink levels are low. This controversy has stirred up quite a buzz in the tech community, with many users expressing their concerns and frustrations.

The allegations against HP revolve around the idea that the company intentionally designed their multifunction printers to “brick,” or disable, the scanning feature when the ink cartridges are nearing depletion. This move, if proven true, could be seen as a tactic to push consumers to purchase replacement ink cartridges sooner than they might otherwise.

“Scanner Failure error on HP printers. When attempting to scan, copy, or fax, a Scanner failure. Unable to scan, copy, or send a fax or Scanner System Failure error displays. The error displays for scanner hardware or power issues, such as a scanner bar jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. It is not related to network or USB connection issues.” – HP Customer Support Page


HP, on its part, has vehemently denied these claims, stating that they have always prioritized customer satisfaction and that such a design flaw, if it exists, is unintentional. However, the court has decided that there’s enough merit in the claims to warrant further investigation.

The implications of this case are significant. If HP is found guilty, it could face substantial penalties and a potential blow to its reputation. Moreover, it could set a precedent for other tech companies, urging them to be more transparent and customer-centric in their product designs.

Furthermore, the hybrid model, especially popular in sectors like tech and finance, offers a mix of productivity, employee satisfaction, and cost savings. The flexibility it provides has even been shown to reduce employee turnover rates by a notable 35%.

For now, all eyes are on the court proceedings, and the tech community awaits a verdict that could reshape the dynamics of consumer-tech company relationships.

Seattle Times article, here.

Greg Walters, Head Writer