💻 Star Trek, Copier Security & Change
June 8, 2023
Industry
Change in the Copier Industry – Not Like it Was Before
Adapting to the rhythm of change: In the copier industry, we don’t just make copies, we make history
Once again, we are at the base of ‘the greatest change our industry has experienced” ever.
As if hybrid work, supply issues, commercial real estate, and more are all feeding a recession isn’t enough, this time we get to throw in some artificial intelligence.
Wow. Nobody has been here before. There are few experts, and it seems even hyperbole is a thing of the past. Like it or not, what we’ve learned up to this point, in all things copier, print, and IT services, is all we’ve got to go on – and it is going to be okay.
The ability to adapt to the rhythm of change has been key to our survival. Thus far, it’s much like the refrain of evolution’s song of the fittest. The once simple beat of the “office copier” marketplace, where growth echoed in the distance and technology changed at a methodical tempo, has been replaced by a rapid, dissonant crescendo of digital transformation. The industry’s melody has shifted from an almost unlimited growth market to a mature one, creating new challenges.
To stay in harmony with the industry’s ever-changing score, I suggest three major strategies: (1) understanding, (2) continuous learning, and (3) staying updated. Understanding the root cause of a problem and the factors contributing to it, like a declining print volume, is the first step to crafting a solution. It’s like knowing a piece’s key signature before trying to play it.
Continuous learning is the main verse in the song of adaptation in a tech-driven field. Encourage your ensemble—your employees—to continuously seek out training opportunities, almost like regular rehearsals for the grand performance.
Finally, subscribe to the industry’s sheet music—publications, professional associations, blogs, and attend industry concerts like ECS (conferences, webinars) to keep in step with the latest trends and changes in office technology, like a band staying in tune with the latest musical trends.
In essence, navigating the ever-changing symphony of the office tech world requires an understanding of the music, continuous practice, and staying attuned to the latest movements in the industry.
Would you like to know more? Go here.
– Greg Walters, Head Writer
Helping Dealers in the Next Era of Imaging
From raw data to business intelligence to the implementation of best business practices specific to each individual company, NEXERA offers not just advisors, but implementers of projects and policies, while delivering the employee training necessary for a business to grow.
Industry
AI: The Scotty of Copier Maintenance
Beaming up customer service to the next level the rhythm of change: In the copier industry, we don’t just make copies, we make history.
Let’s geek out.
Space, the final frontier. And here on this spaceship we call Earth, we have technicians in the field – not unlike Starfleet engineers, dealing with misfeeds, streaks, and other copier maintenance challenges. Their mission is to seek out new solutions and provide stellar customer service.
Now imagine if these technicians leveraged the power of artificial intelligence (AI). Think of it as a sort of Data or Spock at their side. AI, using machine learning principles, akin to a Starfleet tricorder, can predict and prevent downtime before it occurs, providing our technicians with the foresight to fix issues before they manifest.
AI’s methods of prediction are like our ship’s sensors – by merging historical performance data, engineering specs, and real-time analytics, it creates user-specific, condition-based alerts to preemptively address issues. This isn’t just preventative maintenance, which is akin to scheduled ship checks – it’s predictive maintenance, using detailed data models to reflect the status of equipment and its usage. This way, your technicians, can avoid unnecessary downtime and costs.
The benefits of AI in predictive maintenance are as clear as a starlit sky. Decreased downtime, greater work productivity, reduced field service costs, improved product design, and heightened worker safety – it’s like a warp-speed leap in operational efficiency. And like our starship crew who can plan their tasks without fear of sudden malfunctions, our technicians can schedule their work more effectively, ensuring maximized uptime and better asset utilization.
AI in predictive maintenance is more than what we have today. True, current predictive models have decades of data, yet the algorithms are just that, formulas based on a closed set of data. The next generation of predictive modeling will incorporate an easy-to-use interface(Large Language Models), and vast pools of dynamic data – all presented in the field for a live technician or automated assistant.
It’s like giving our technicians their own personal Scotty, making them more efficient and effective in their mission to provide great customer service.
Keep your long-range scanners peeled for this issue – it is going to be big.
Would you like to know more? Go here.
– Greg Walters, Head Writer
Work
Securing the Print Frontier: Xerox & Cisco’s Cutting-Edge Collaboration
Xerox and Cisco: Ensuring Your Printers Don’t Become Trojan Horses.
We are always on the lookout for fresh avenues to diversify and expand our offerings (not to mention, sell more products and services).
One such opportunity lies in the convergence of AI and PC technology, and Nvidia is at the forefront of this revolution as a key player. Nvidia, is a leading global tech company, making significant strides in manufacturing graphics processors, mobile technologies, and desktop computers.
While Nvidia may not be a common name in copier sales meetings, it presents a game-changing prospect that will reshape business and presents an opportunity for our industry.
With Nvidia’s expertise in designing chips specifically for artificial intelligence, the copier industry can tap into a burgeoning market.
Read more, here.
– Greg Walters, Head Writer
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